FAQ & forms

Below you will find a list of the most frequently asked questions (FAQ) and answers to them. If your question is not listed or the answer is not sufficient, please contact us via the contact form on this site.

Forms

You can cancel your rental agreement as of the 1st of the month after the expiry of the minimum rental period. The notice period is minimal 1 full calendar month, in some agreements more than 1 calendar month has been agreed. Check your rental agreement for this: it contains the correct notice period. The tenancy notice must be submitted before the first of the month at the latest.

Example: if you want to terminate your tenancy agreement as of April 30, your rental notice must be signed by us by March 31 at the latest.

You will receive a confirmation of receipt of the cancellation by e-mail within 5 days.

Please note: if you also rent a separate parking space or garage box from NMG in addition to a home, you must cancel this separately with us. You send 2 cancellations to us: 1 for the house and 1 for the parking lot / garage box. This applies to parking spaces or garages for which you have concluded a separate rental contract with us.

You can cancel your rental agreement as of the 1st of the month after the expiry of the minimum rental period. The notice period is at least 1 full calendar month. The tenancy notice must be submitted before the first of the month at the latest.

Example: if you want to terminate your tenancy agreement as of April 30, your rental notice must be signed by us by March 31 at the latest.

You will receive a confirmation of receipt of the cancellation by e-mail within 5 days.

Please note: if you also rent a separate parking space or garage box from NMG in addition to a home, you must cancel this separately with us. You send 2 cancellations to us: 1 for the house and 1 for the parking lot / garage box. This applies to parking spaces or garages for which you have concluded a separate rental contract with us.

On this form you can fill in all the matters that will be taken over by the new tenant (s) (with the consent of the landlord) from the departing tenant (s). This concerns items that do not belong to the standard in, near and to the relevant rental property and any associated storage, extension or garage.

The new tenant (s) and landlord agree as follows:

  • the maintenance of the acquired goods is at the expense of the tenant (s)
  • The lessor is not liable for damage to the items taken over, damage as a result of items taken over or loss of items taken over

The form is signed by both parties and stored in the housing file at the final inspection.

Voor een doorlopende machtiging verzoeken wij je dit formulier in te vullen.

Druk na het invullen op de knop ‘indienen’ en het formulier wordt automatisch naar onze debiteurenadministratie gestuurd.

About renting from NMG

In order to qualify for a rental home, we must carry out an assessment. For this we need a number of documents. Below you will find a summary.

The following applies to every candidate:

  • registration completed online
  • copy of valid passport or ID (no driver's license)
  • copy of bank card
  • landlord statement if you rent a house
  • mortgage holder's statement from the bank, if you are in possession of a home for sale
  • copy of the latest annual statement on the amount of the mortgage
  • copy (draft) deed of sale if you have sold your home
  • extract from municipal personal records database if the broker specifically requests this
  • in the event of a breakup: provisionally drawn up provisions or divorce agreement
Work yourself in salaried service, then we also need the following documents from you:

the three most recent payslips

bank statements of the last three salary deposits

recent employer's statement (not older than three months)

for a new job: employment contract

annual statement (most recent)

Are you with retirement, we would also like to receive the following documents:

annual statement of AOW and / or pension

copy of bank statement with the last 2 credits of AOW and / or pension

Are you entrepreneur, then we also need the following documents from you:

extract from the Chamber of Commerce

annual accounts, profit and loss account and balance sheet (the two most recent)

a certified auditor's report

income tax assessment of the past year

We carefully check the above documents and also perform a credit check on the payment history. In addition, the broker may ask you to upload additional data in order to perform a proper assessment.

In the maintenance guide you can read who is responsible for maintenance and repairs to your home. For example, there are things that we expect from you as a tenant (such as cleaning your home, ensuring that the drain does not become blocked), but other things will be taken care of through us (such as major maintenance).

Do you want to know exactly what belongs to whom? You can easily check this in this brochure.

Is something broken in your home or in the building where you live? You can report your repair request to us by telephone via our maintenance department by telephone number 088-200 70 50.

First, check our maintenance guide to see whether we take care of the repair or whether you have to do it yourself. This maintenance guide has attempted to give you more clarity on how to act if you discover a defect in or on your home.

You can apply for co-tenancy if you are not yet on the rental contract. As a co-tenant you have the same rights and obligations as the main tenant. We set the condition that you maintain a sustainable common household. For example, a guest or subtenant cannot become a co-tenant.

From a legal point of view, you are automatically a co-tenant if you are married or have entered into a registered partnership with the tenant, as long as you live in the same house. Your husband / wife / registered partner must be registered with us.

Incase you married are or one registered partnership have entered into, we need the following information:

  • The name of the husband / wife / registered partner
  • Signature of the husband / wife / registered partner
  • Signature of the tenant
  • A copy of the marriage certificate / registration certificate

 

Do you live together? Then you can apply for co-tenancy.

We apply the following rules for this:

  • You have been registered together at the address with the municipality for at least 2 years
  • You are both able to (only) bear the financial obligations

We need the following information from you:

  • Your partner's name
  • The commencement date of the co-tenant
  • The tenant's signature
  • The signature of the partner

Upon receipt of the complete application, you will receive a message from us stating whether your application has been approved or rejected.

There are costs associated with this administrative change. We are forced to charge € 90.75 for the change.

First of all, we would like to offer you our condolences on your loss.

Legally you are automatically the only tenant if you are married, have a registered partnership or if you are listed as a (co-) tenant on the lease. You can let us know by e-mail or in a letter that your partner has passed away. Do not forget to sign this letter and add the death certificate.

Pay attention! If you are listed on the death certificate as a married partner, but you are not known to us as a tenant, please include a recent extract from the Basic Registration Persons (BRP) of yourself.

You are not automatically the only tenant if you are not known to us as a tenant and also not as a partner on the death certificate. In this case, applying for tenancy is necessary.

If your application for tenancy is not approved, the rental contract will be terminated and we will agree on the end date of the rental contract.

The request to change the contract will have to come from both tenants.

Divorce

If you are going to divorce and one of the two continues to live in the house, you must inform us about this. We will request the details of the person who continues to rent the house in order to determine again whether he can bear the rental costs alone. For this we need:

  • Last 3 payslips
  • Employer's statement
  • A recent extract of the Basic Registration Persons (BRP) deregistration of the co-tenant who is leaving
  • A copy of the divorce agreement and the registration of the divorce at the registry office

After receiving these documents, we will process the application and inform you about it.

End of cohabitation

If you decide to separate and one of you continues to live in the house, you must let us know.

We will request the details of the person who continues to rent the house in order to determine again whether he can bear the rental costs alone. For this we need:

  • Last 3 payslips
  • Employer's statement
  • A recent extract of the Basic Registration Persons (BRP) deregistration of the co-tenant who is leaving

Changing the contract entails administrative costs. We are forced to charge € 90.75.

In principle, takeover is not possible. The house must be delivered in accordance with the agreements made during the pre-inspection.

 

There is one exception to this. If a new successive rent is already known at the time of the pre-inspection, you can discuss possible acquisitions with this successive tenant. The condition is that the technical supervisor must approve the acquisitions. If no agreement can be reached with the next tenant regarding the takeover of goods, all goods belonging to you must be removed from the home before the end of the rental period.

If there are any questions regarding acquisitions, you can always discuss this with our technical supervisor during the pre-inspection.

If the rent has been canceled and you know someone who is interested in the house you are going to leave, you can let us know. Please include the candidate's name, address, telephone number and email address.

It is important that the candidate is registered with us and meets the rental conditions. Our rental department will assess whether the candidate is eligible for the property. We also take into account already registered house hunters.

Service charge settlement

Service costs are all costs that are charged on top of the basic rent for deliveries and services. These supplies and services are specified in the lease. Examples are the cleaning of general parts, the electricity costs for the general connection, green maintenance and other service contracts. In most cases, it is about costs for common matters.

A service charge statement is drawn up annually in which the monthly advances are offset against the actual costs. You usually receive this statement before 1 July of the following year. If the actual costs are higher than the advances paid, you will see an additional amount on the statement that must be paid. If the actual costs are lower than the advances, the surplus will be repaid. You will then see a stand for the total.

You pay the service costs in proportion to that you have lived on the complex. Did you come to live halfway through the year? Then you only pay a contribution and costs for six months. If you move out of the complex, keep in mind that the following calendar year will be settled by NMG.

You can see your share on the service charge statement below Actual days relative to Seasonal days.

Explanation service charge settlement - concepts

In the setup you see the total number of apartments that share in the costs and your share in these costs. At the denominator you see the total number of apartments that are communicating and with the counter your part in it.

The cleaning only concerns the general areas, not the individual apartments. The cleaning includes the entrance, the corridors and the elevator.

This concerns all costs for the consumption of electricity in the general parts. At your own home address you have concluded an energy contract for your own consumption. The general electricity relates, among other things, to the electricity consumption of the elevator and the lamps in the corridors.

Just like with electricity, you have your own connection for your own consumption. However, the complex also has a general water connection. For example, the cleaners use this connection.

Maintenance contracts have been concluded for various installations in the complex. The costs for maintenance are borne by the owner. The 24-hour service from the contract is included in the service costs. A 24-hour service means that a malfunction can be reported seven days a week, 24 hours a day and that the company - as far as technically possible - makes the effort to resolve the malfunction within 24 hours. This service is included in the maintenance contract for the pressurized water system, central heating systems and the lift.

Various insurance policies have been taken out for the complex. You yourself have contents insurance for your belongings in the home. In some cases, the owner has already taken out glass insurance. These are included in the service costs.

Replacing lamps is a minor repair that a tenant must carry out himself. The outdoor and corridor lighting are also included here. If the administrator has this done, the costs will be included in the service charge statement. Please note; this only applies to the replacement of lamps, the replacement or repair of luminaires is at the expense of the owner.

All items that fall under the service costs are matters that residents should actually arrange themselves or jointly. In practice, this is an impossible task, which has created the system of service charges. The administration costs are the legally determined costs that the manager may charge for all administrative actions to arrive at a service costs settlement.

Would you like to know more about this topic? NMG Vastgoed is as close as possible to the Policy Book Utilities and Service Costs of the Rental Committee.

Annual rent increase

Een gereguleerd contract staat ook wel bekend als ‘sociale huurwoning’. Dit betekent dat de aanvangshuurprijs láger lag dan de toenmalige liberalisatiegrens.

 

Vanaf 1 juli 2022 gaat de huur voor een sociale huurwoning weer omhoog, maximaal 2,3% voor de lagere (midden) inkomens. De huurprijs voor mensen met een hoger (midden) inkomen kan vanaf dezelfde periode met maximaal € 50 of € 100 omhoog, afhankelijk van uw (gezamenlijk) inkomen en de grootte van uw huishouden. Sinds 2013 mogen verhuurders van gereguleerde woningen de inkomensafhankelijke huurverhoging toepassen. Zie hieronder een overzicht van de mogelijke inkomensafhankelijke huurverhoging:

 

Huishouden één persoon Maximale huurverhoging 1 juli 2022
Lager (midden) inkomen 2020 tot € 47.948 2,3%
Hoger (midden) inkomen 2020 tussen € 47.948 en € 56.527 €50,-
Hoog inkomen 2020 hoger dan € 56.527 €100,-

 

Huishouden twee of meer personen Maximale huurverhoging 1 juli 2022
Lager (midden) inkomen tot € 55.486 2,3%
Hoger (midden) inkomen tussen € 55.486 en € 75.369 €50,-
Hoog inkomen hoger dan € 75.369 €100,-

Een gereguleerd contract staat ook wel bekend als ‘sociale huurwoning’. Dit betekent dat de aanvangshuurprijs láger lag dan de toenmalige liberalisatiegrens.

 

Je kunt bezwaar maken tegen de jaarlijkse huurverhoging in één van de volgende gevallen:

  1. De huurverhoging is te laat aangekondigd. Je moet de brief over de huurverhoging minimaal 2 maanden voor de ingangsdatum hebben ontvangen. Komt de brief te laat en maak je bezwaar, dan moet de verhuurder de huurverhoging later laten ingaan of aan de Huurcommissie vragen wanneer de verhoging in mag gaan.
  2. In de huurverhogingsbrief staan fouten. Bijvoorbeeld een te hoog percentage, een verkeerde ingangsdatum of een onjuiste kale huurprijs.
  3. Je hebt de Huurcommissie gevraagd om de huurprijs te verlagen bij onderhoudsgebreken.
  4. De Huurcommissie heeft jouw huurprijs tijdelijk verlaagd wegens onderhoudsgebreken.
  5. De nieuwe huurprijs komt boven de maximale huurprijs te liggen volgens de puntentelling die bij de woning hoort.
  6. De verhuurder verhoogt de huurprijs binnen 12 maanden opnieuw. Hierop zijn 3 uitzonderingen. Je verhuurder mag de huurprijs wel binnen 12 maanden verhogen:
    – in het 1e jaar van uw huurcontract;
    – als de vorige huurverhoging langer dan een jaar geleden was;
    – als hij jouw woning heeft verbeterd.
  7. Je betaalt een all-in huurprijs. Je betaalt dan één bedrag aan kale huurprijs en bijkomende kosten. Zo kun je niet controleren of de huurverhoging klopt. Wil je verhuurder de huurprijs toch verhogen? Vraag hem dan om de all-in prijs te splitsen.

Zie voor meer informatie ook de website van de Huurcommissie.

Indien er sprake is van één van bovengenoemde bezwaargronden, kun je dit schriftelijk kenbaar maken bij NMG via huurverhoging@nmg.nl onder vermelding van je naam, adres en korte toelichting met bezwaargrond. In het geval we er samen niet uitkomen, is het mogelijk om de Huurcommissie om een uitspraak te vragen. Hiervoor kun je gebruik maken van het bezwarenformulier via de volgende link of zoek je zelf op www.huurcommissie.nl onder verzoekschriften; jaarlijkse huurverhoging voor huurders.

Een geliberaliseerde contract is ook wel bekend onder de term ‘vrije sector’-woning. Dit betekent dat de aanvangshuurprijs hoger ligt dan de toenmalige liberalisatiegrens.

De huurverhoging mag in 2022 niet hoger zijn van 3,3% van de kale huurprijs.

Een geliberaliseerde contract is ook wel bekend onder de term ‘vrije sector’-woning. Dit betekent dat de aanvangshuurprijs hoger ligt dan de toenmalige liberalisatiegrens.

 

De huurverhoging mag in 2022 niet hoger zijn van 3,3% van de kale huurprijs. Het is niet mogelijk om bezwaar aan te tekenen tegen een huurverhoging van 3,3% of lager.

 

Je kunt bezwaar maken tegen de jaarlijkse huurverhoging in één van de volgende gevallen:

  1. De huurverhoging is te laat aangekondigd. Je moet de brief over de huurverhoging minimaal één maand voor ingangsdatum hebben ontvangen. Komt de brief te laat, maak dit dan kenbaar bij NMG Vastgoed.
  2. In de huurverhogingsbrief staan fouten. Bijvoorbeeld een te hoog percentage, een verkeerde ingangsdatum of een onjuiste kale huurprijs.

 

Indien er sprake is van één van bovengenoemde bezwaargronden kun je dit schriftelijk kenbaar maken bij NMG via huurverhoging@nmg.nl onder vermelding van je naam, adres en korte toelichting. In het geval we er samen niet uitkomen, is het mogelijk om de Huurcommissie om een uitspraak te vragen. Zie hiervoor ook de website van Rijksoverheid onder “Bezwaar tegen maximale huurverhoging vrijesectorwoning

In de meeste huurovereenkomsten staan de regels omtrent huurverhogingen onder artikel 5. Soms zijn er nog bijzondere bepalingen opgenomen en/of staan er regels in de Algemene Bepalingen. Kijk in jouw huurovereenkomst voor de voor jou geldende regels.

Daarnaast is er ook overheidsbeleid over dit onderwerp. Via de website van Rijksoverheid word je op de hoogte gehouden over de actuele wetgeving. Zie hiervoor: link. https://www.rijksoverheid.nl/onderwerpen/woning-huren/vraag-en-antwoord/welke-regels-gelden-er-voor-een-huurverhoging

This can be for various reasons. One reason may be that the rent has been adjusted after a move.

It is also possible that you or your neighbor has had improvements made that were offset by a rent increase.

Daarnaast kan het verschil zijn ontstaan doordat je buurman er langer of korter woont dan jij en tegen andere huurvoorwaarden is gaan huren.

Since the market is subject to changes, it may be that the homes for rent are offered at a higher or lower rental price than your home.

This may depend on the market and the supply and demand in your region.

It is also possible that the vacant houses are offered with a different finish level or that it concerns a different type of house.

Het aantal punten wordt berekend in het puntenrapport. Dit puntenrapport kun je inzien via het huurdersportaal onder het kopje ´´Woning gegevens´´.
Nog geen account voor het huurdersportaal? Dan kun je een autorisatiecode aanvragen via portalen@nmg.nl.

In de meeste gevallen komt dit omdat de WOZ waarde van de woning is verhoogd. Hierdoor stijgt ook het aantal punten.